Professional makeup by an industry professional makeup artist in Sydney.

Enjoy free delivery on orders over $75 within Sydney areas! Don’t miss out—shop now and save.

Professional makeup by an industry professional makeup artist in Sydney.

Enjoy free delivery on orders over $75 within Sydney areas! Don’t miss out—shop now and save.

DELIVERY AND CHARGES
INFORMATION

IMPORTANT SHIPPING INFORMATION

At EP-PRO COSMETICS, we prioritize prompt order processing, but kindly note that shipping times may be extended during holidays and public holidays, resulting in delays of 7-10 business days.

Online orders are dispatched on trading business days (Monday – Friday, 9:30 am – 4:00 pm), excluding public holidays and weekends.

For standard delivery, the cost is $10.00. Orders over $75 enjoy complimentary free postage within Sydney metro areas, with delivery times ranging from 2-7 business days.

 For express delivery at $15.00 for a swift turnaround (1-2 business days), provided orders are placed before 11 am.

We offer international shipping with rates calculated at checkout. Expect delivery times of 2-3 weeks, varying by destination.

DELIVERY ADDRESSES:

All orders include a signature on delivery, unless the ‘authority to leave’ has been pre-arranged. Re-delivery charges may apply if no ‘authority to leave’ is organized, and no one is available to sign. A physical street address is mandatory.

Note that we cannot deliver to PO boxes, locked bags, parcel lockers, post offices, or parcel collection locations. If these are your only options, please Contact Us for alternative delivery arrangements.

Refunds are not provided for missing items marked as ‘delivered’ by the courier. In cases of undeliverable orders due to an incorrect address, additional postage charges may apply for resending.

INTERNATIONAL SHIPPING NOTE:

Be aware that besides the initial postage charge, you might need to pay local duties, customs, or taxes in your country. EP-PRO COSMETICS is not responsible for these fees or any costs associated with re-sending packages due to customs or local distribution issues.